F.A.Q
1,Can delivery address be different from the billing address?
The delivery can be made to another location, different from the one stated in the billing address. After You placed the order ,Please Send us the scan of frount image of your Credit Card And ID Card .Our Email Address
After placing the order you will receive an immediate order confirmation along with an all order's information.
3,How can I cancel an order?
To cancelling an order , please contact our Customer servicer department within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
Depending on the products you want to purchase the saler can offer the following payment methods:
- credit card
No,We will pay for that .
6,What currencies are acceptable?
The accepted currencies are EURO , USD,Brith Pounds,AUD,CAD.
7,What email address should I use when paying with PayPal?
You can use your any email for your paypal account .
8,When will I get ordered product?
The average shipping time for your Order is 4 to 6 business days, but please allow up to 2 weeks for delivery due to third-party delivery service
9,Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.
10,Who will offer support related to orders, payment and delivery?
Our servicer team will be at your disposal during the working time.You can contact us By Live Help Or Visa Email
11,The order process was interrupted. What happens now?
In case you haven't received any confirmation from our servicer by email, please contact our Saler department
12,Why do you ask for personal information?
All information included in the order form is requested in order to delivery.
13,Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
14,What exactly can I do with My Account?
You can use My Account to: - view all your order history in the our website ;
- view details of each order, including the delivery status;
- renew licenses of your purchased software when it expires;
- view the details of the purchased product;
- find support coordinates such as phones and email addresses
- edit your personal data for future use;
